Need help?
Frequently Asked Questions
General
Our platform is exclusively for verified businesses buying and selling in the jewellery industry. You must register with valid business credentials to access pricing and place orders.
Buying
Simply click ‘Become a Member’ on our homepage and create an account. You’ll be asked to submit your business details. Approval typically takes 1–3 business days.
All sellers must provide proof that they operate within the jewellery industry in order to list on our platform. Many items include provenance details or certificates where available.
Upon receipt, buyers have 14 days to inspect and authenticate items.
For extra support to our members we offer ‘independent third-party authentication’. This is an independent authentication and valuation service through a qualified gemologist for a fee of £100.
The buyer will have 14 days to verify their pieces and if they aren’t ’as sold’ they can return the piece to the seller for a full refund.
We support secure B2B payment methods, including bank transfers, credit terms (for approved buyers), and major payment gateways. All transactions are protected through our platform.
Our platform is designed to connect buyers and sellers, but we recognise that many traders prefer to transact in person. Buyers and sellers are free to arrange in-person meetings and complete transactions independently.
Please note that transactions completed outside of the platform are not covered by our payment protection.
Membership
No - we don’t charge any commission, and there are no hidden costs. Your monthly subscription covers you to buy and sell freely.
Shipping
Yes. Most sellers ship globally. Shipping costs, carriers, delivery times, and insurance options vary depending on the seller and destination. Full shipping details are provided on the ‘Sellers’ Pages.